Friday, July 12, 2013

Disaster at Dhakai Biriyani House, Sector V, Saltlake

When this new food centre opened in Saltlake, Sector 5 (near WEBEL bus stand) this month, a lot of locals must have expected to get quality biriyani and specially mutton delicacies, because the name “Dhakai Biriyani House” is legendary in Kolkata for its quality from numerous outlets across the city.

Soon after it was opened, I visited to taste the Biriyani and Mutton Kasha on a special occasion. And must say it was the worst meal I had experienced. 

The food was of poor quality in all aspect. When I started on the Biryani it wasn’t even enough hot and I couldn’t feel any kind of flavour at all. There was hardly any spice in it (may be they tried to make it healthy ;) ). Same with the Mutton Kasha obviously. However the quantity was the only parameter which satisfies.

Apart from the taste and quality, I was disappointed with their service too. The Service Crews were absolutely lazy to attend the customer. They even forgot to offer a glass of water and the complimentary salad.
The price was comparatively cheap. Mutton Biryani was priced Rs.120/-, Chicken Biryani at Rs.110/-, Mutton Chap was Rs.60/- and Chicken Chap Rs.50/- only and there was no extra variety  :( 

They have never focused on environment in any outlet and it was same here so the overall experience was damn bad. I can rate it only 3 out of 10 and they get 2 points for the price. So it is absolutely not recommended to have Biryani from Dhakai Biryani House.

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